Returns, Refunds and Cancellation Policy
We offer a full refund, minus a 15% restocking/cancellation fee, and we also deduct our original shipping costs, for cancellation or return of orders in which the credit card, PayPal or checking account transaction has been charged and has been completely processed whether the order has shipped or not. If the product was already shipped, you must first return the product to us, with tracking capabilities, within 14 days of order date in new condition, unopened, unmarked and resellable condition. We will consider the package delivered if the shipping courier has scanned and electronically confirmed the delivery of the package at the shipping address we provided. Please remember that we do not promise a specific “shipped by” date for product we had ‘in stock’ when a purchase was made. We ship based on volume of orders.
For cancellation of orders once the credit card charge payment has been completely processed by the credit card company there will be a 15% restocking/cancellation fee (based on the entire receipt total) deducted from the credit issued. If the credit card charge or payment simply has to be ‘voided’ by us (meaning no fees imposed upon us by the credit card issuer, PayPal or bank) then the cancellation fee will be waived.
Orders over $200.00 may require a signature upon delivery. So, please check provided tracking info for scheduled or attempted delivery and look for a notice left by courier if delivery was attempted. Please make sure the shipping address you provide can receive mail from the USPS or the shipment will be returned to us and re-shipped at your cost. If a package requires a signature and is returned to us by the courier due to no signature being obtained, it can be reshipped at the customer’s cost. If the customer requests to have the order refunded because of this (or if the package delivery is refused) the customer will be refunded minus our original shipping costs, and a restocking fee of 15%.